Terms of Service

Effective date: May 28, 2026 · Last updated: June 3, 2026

1. Acceptance

These Terms of Service (the "Terms") form a binding agreement between you and V7Canvas Inc., a California corporation doing business as Officer Otto ("we", "us", or "our"), that governs your access to and use of the Officer Otto iOS application (the "App"), the website at officerotto.netlify.app, and any related services (collectively, the "Service"). By downloading, installing, signing in to, or otherwise using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated here by reference. If you do not agree, do not use the Service.

2. Eligibility

You may use the Service only if you meet all of the following requirements:

• You are at least eighteen (18) years old.
• You are the parent or legal guardian of every child whose information you enter into the Service, or you are otherwise legally authorized to provide that information.
• You have full legal capacity to enter into and be bound by these Terms.
• You are not barred from using the Service under the laws of the United States, your country of residence, or any other applicable jurisdiction.
• You have not previously had your account suspended or terminated by us.

By using the Service you represent and warrant that each statement above is true. If any of them ceases to be true, you must stop using the Service immediately.

3. Early-access release

The Service is offered as an early-access release. It is being actively developed; features may change, may be added, or may be removed at any time without notice; and the Service may experience interruptions, errors, or unexpected behavior. You acknowledge that early-access software is provided "as is" and that you use it at your own risk. The Service offers a free tier and optional paid subscriptions (see Section 9). We may add, change, or remove paid features and adjust pricing, subject to advance notice.

4. The Service

Officer Otto is a parenting tool that allows you to (a) text-chat privately with one of several AI-generated characters about parenting situations, and (b) initiate a simulated voice "phone call" between an AI-generated character and your child. The simulated call uses an in-app interface only — it is not a real telephone call, does not use the public telephone network, and the AI character is not a real person.

The Service is intended to be playful, supportive, and short. Voice calls are subject to a hard maximum duration of ninety (90) seconds and a hard maximum frequency of two (2) calls per child per day. We may change these limits at our discretion.

5. Your account

To use most features of the Service you must create an account by signing in with Apple or with Google. You agree to:

• Provide accurate, current, and complete information.
• Keep your sign-in credentials secure. You are responsible for all activity that occurs under your account, whether or not you authorized it.
• Notify us promptly at v7canvas@gmail.com if you suspect any unauthorized use of your account.

One account per person. You may not share your account, transfer it, or use someone else's account. We may, in our sole discretion and at any time, refuse to register, suspend, or terminate any account.

6. License grant

Subject to your continued compliance with these Terms, we grant you a personal, limited, non-exclusive, non-transferable, non-sublicensable, revocable license to download the App on iOS devices you own or control, and to use the Service for your own household's personal, non-commercial purposes. All rights not expressly granted to you in these Terms are reserved by us.

7. Our intellectual property

We and our licensors own all right, title, and interest in and to the Service, including the App, the website, the AI characters and their visual designs (including but not limited to Officer Otto, Captain Cosmo, Explorer Toko, Principal Pip, and Chief Blaze), the persona prompts and scripts, the artwork, the audio, the trademarks, the software, the user interface, and all associated intellectual property rights. Except for the limited license in Section 6, nothing in these Terms transfers any intellectual property right to you.

You agree not to remove, alter, or obscure any copyright, trademark, or other proprietary-rights notice that appears in or on the Service.

8. Your content

Some features of the Service let you submit content — including child profile information, family facts, chat messages, saved transcripts, and feedback (collectively, "User Content"). You retain whatever ownership rights you have in your User Content. By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, modify (only as needed to format, summarize, or display), transmit, and otherwise use your User Content solely to operate, maintain, improve, and provide the Service to you, and to enforce these Terms.

You represent and warrant that you have all rights necessary to submit your User Content and that your User Content does not violate any law or any third party's rights (including privacy, publicity, or intellectual-property rights).

We are not obligated to monitor User Content, but we reserve the right to review, remove, or refuse to display User Content that we believe in our sole discretion violates these Terms, is unlawful, or is otherwise objectionable, without liability to you.

9. Subscriptions and billing

You may subscribe to a paid tier (such as "Pro" or "Family") for additional features. All subscriptions are sold and billed by Apple through your App Store account on the cycle you choose (monthly or annual) at the price displayed in the App at the time of purchase.

Auto-renewal disclosure (required by Apple):

• Payment is charged to your iTunes / App Store account at confirmation of purchase.
• Your subscription will automatically renew at the end of the current period unless auto-renewal is turned off at least twenty-four (24) hours before the end of the period.
• Your account will be charged for renewal within twenty-four (24) hours prior to the end of the current period at the same price unless we have notified you otherwise.
• You can manage and cancel your subscription at any time by going to Settings → Apple ID → Subscriptions on your iOS device.
• Any unused portion of a free trial (if offered) will be forfeited when you purchase a subscription.

We may change the price of a subscription. We will give you reasonable advance notice of any price change, and the change will not take effect until your next billing cycle. Your continued subscription after the change takes effect constitutes your agreement to the new price.

10. Refunds

All purchases are non-refundable except where required by applicable law. Because billing is handled by Apple, all refund requests must be made through Apple in accordance with the App Store refund policy. We do not control whether Apple will grant a refund.

11. Acceptable use

You agree to use the Service only as expressly permitted by these Terms. Without limiting the foregoing, you agree that you will not:

• Use the Service in any way that violates any law, regulation, or third-party right.
• Use the Service with any child under the age of three (3).
• Use the Service to genuinely frighten, threaten, coerce, manipulate, shame, or punish a child, or to inflict emotional distress on any person.
• Use the Service to discuss, depict, or simulate violence, weapons, sexual content, self-harm, substance abuse, or any other content unsuitable for children.
• Attempt to instruct, "jailbreak", or otherwise cause an AI character to behave outside of its intended persona, to generate disallowed content, or to bypass the safety filters.
• Use the Service to impersonate any person or to misrepresent your relationship to any child whose information you enter.
• Reverse-engineer, decompile, disassemble, or attempt to derive the source code of any part of the Service, except to the extent applicable law expressly prohibits this restriction.
• Copy, modify, distribute, sell, lease, sublicense, or create derivative works of any part of the Service.
• Use the Service for any commercial purpose, including resale, white-labeling, or developing a competing product.
• Use any robot, scraper, crawler, automation, or other means to access the Service or collect data from it.
• Interfere with, disrupt, or place an unreasonable load on the Service or its underlying infrastructure.
• Probe, scan, or test the vulnerability of the Service, or breach its security or authentication.
• Use the Service to transmit malware, viruses, or other harmful code.
• Falsely imply any endorsement of or affiliation with us, our partners, or our characters.
• Remove, obscure, or alter any notice or branding included in the Service.

A violation of this Section 11 is grounds for immediate suspension or termination of your account, at our sole discretion, and may give rise to civil or criminal liability.

12. Nature of AI output

The character dialogue in the Service is generated in real time by large-language and voice models operated by third parties (currently Anthropic and ElevenLabs). We do not write or pre-record the responses. We apply persona prompts and safety filters that constrain what the models may produce, but AI-generated output is, by nature, probabilistic and may be inaccurate, incomplete, inappropriate, or unexpected, even after our filters are applied. You acknowledge and accept this characteristic of AI as an inherent part of the Service.

The AI characters are fictional. Any resemblance to a real person — living or deceased — is unintentional and coincidental. Statements made by an AI character should not be relied on as factual.

13. No professional advice

The Service is for entertainment and creative parenting support only. It is not — and is not intended to substitute for — professional medical, psychological, psychiatric, educational, legal, financial, or other advice. Nothing in the Service constitutes a diagnosis, treatment, prescription, or therapeutic intervention.

If your child shows signs of mental-health distress, a developmental concern, a medical condition, or any other issue requiring professional attention, please consult a qualified pediatrician, licensed therapist, or other appropriately credentialed professional. If you or your child is in crisis in the United States, the 988 Suicide and Crisis Lifeline is available 24/7 (call or text 988).

14. Supervision and safety

You agree that you will personally supervise your child throughout every interaction with the Service. You will remain physically present and attentive during every voice call. You will assess, in your judgment as the parent, whether each interaction is appropriate for your child. You will debrief with your child after each call so that the child understands the interaction was a creative pretend conversation, not a real phone call. You will discontinue use of the Service immediately if your child shows any sign of distress.

Officer Otto is not a babysitter, monitor, or supervisor. The Service does not replace, and cannot replace, your supervision.

15. Third-party services

The Service relies on the infrastructure of several third-party providers, as described in our Privacy Policy, and may include or link to third-party content. We are not responsible for the availability, performance, accuracy, or content of any third-party service, and we make no representation or warranty regarding them. Your use of any third-party service is governed by that party's own terms and privacy policy.

16. Privacy

Our collection and use of personal information in connection with the Service is described in our Privacy Policy, which forms part of these Terms.

17. Termination

You may stop using the Service at any time and may delete your account at any time from Settings → Delete account within the App. Account deletion is permanent and irreversible.

We may suspend or terminate your access to the Service (in whole or in part) at any time, with or without notice, for any reason or no reason, including if we believe in our sole discretion that you have violated these Terms, that your use creates risk for us or any third party, or that we are required to do so by law.

Sections 6, 7, 8, 10, 11 (last paragraph), 12, 13, 17, 19, 20, 21, 22, 23, 24, 25, 27, 28, 29, and 30, and any other provision that by its nature should survive termination, will survive termination of these Terms.

18. Feedback

If you choose to send us feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free, sublicensable license to use, modify, and commercialize that feedback for any purpose, without any obligation or compensation to you. You waive any moral rights you may have in such feedback to the maximum extent permitted by law.

19. Copyright complaints

If you believe that any material on the Service infringes your copyright, please send a notice of claimed infringement to v7canvas@gmail.com that includes (i) a description of the copyrighted work, (ii) a description of the allegedly infringing material and its location, (iii) your contact information, (iv) a statement that you have a good-faith belief that the use is not authorized, (v) a statement, under penalty of perjury, that the information in your notice is accurate and that you are authorized to act on behalf of the copyright owner, and (vi) your physical or electronic signature. We will respond to valid notices in accordance with the United States Digital Millennium Copyright Act and other applicable law.

20. Disclaimers

Without limiting the foregoing, we do not warrant that:

• The Service will meet your requirements or expectations.
• The Service will be uninterrupted, timely, secure, or error-free.
• The information or output provided through the Service (including any AI-generated dialogue) will be accurate, reliable, complete, or appropriate for any particular child.
• Defects in the Service will be corrected.
• The Service or any servers on which it is hosted are free of viruses or other harmful components.

Some jurisdictions do not allow the exclusion of certain warranties. In those jurisdictions, the exclusions above apply to the maximum extent permitted by applicable law.

21. Limitation of liability

The disclaimers and limitations in Sections 20 and 21 are essential elements of the bargain between you and us and form the basis on which we are able to offer the Service to you. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you in full. In those jurisdictions, our liability is limited to the maximum extent permitted by law.

22. Indemnification

You agree to defend, indemnify, and hold harmless us and our affiliates, officers, directors, employees, agents, suppliers, and licensors from and against any and all claims, demands, suits, proceedings, losses, liabilities, damages, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to (a) your access to or use of the Service, (b) your User Content, (c) your violation of these Terms, (d) your violation of any applicable law or regulation, (e) your violation of any rights of any third party (including your child or another parent of your child), or (f) any dispute between you and any other user of the Service. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, in which case you agree to cooperate with our defense.

23. Dispute resolution — binding arbitration and class-action waiver

Please read this Section 23 carefully. It affects your legal rights, including your right to file a lawsuit in court and your right to participate in a class action.

23.1 Informal resolution first

Before initiating any formal proceeding, you agree to first contact us at v7canvas@gmail.com and describe the issue. We will try, in good faith, to resolve any dispute informally within sixty (60) days of receiving your notice.

23.2 Binding arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service that is not resolved informally under Section 23.1 will be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, except to the extent those rules conflict with this Section 23. The arbitration will be conducted by a single arbitrator. The seat of the arbitration will be San Francisco County, California, USA, although you may choose to participate by telephone or video. The arbitrator's award is final and binding and may be entered as a judgment in any court of competent jurisdiction.

23.3 Class-action waiver

You and we each agree that any dispute will be brought in the parties' individual capacities, and not as a plaintiff or class member in any purported class, consolidated, or representative action. The arbitrator may not consolidate more than one person's claims and may not preside over any form of class proceeding. If a court finds this waiver unenforceable, then the entirety of this Section 23 will be null and void, but the remainder of these Terms will remain in effect.

23.4 Exceptions

The following disputes are excluded from Section 23.2 and may be brought in any court of competent jurisdiction: (a) claims for injunctive or equitable relief to stop the unauthorized use or abuse of the Service or intellectual-property infringement; (b) small-claims-court actions, provided the action is brought on an individual (non-class) basis and remains in small-claims court.

23.5 Opt-out

You may opt out of this Section 23 by sending written notice to v7canvas@gmail.com within thirty (30) days of the date you first accept these Terms. Your notice must include your full name, the email address on your account, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other provision of these Terms.

24. Governing law

These Terms and any dispute arising out of or relating to them or to the Service are governed by the laws of the State of California, United States, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Subject to Section 23, the exclusive venue for any action not subject to arbitration is the state or federal courts located in San Francisco County, California, and you consent to the personal jurisdiction of those courts.

If you are a consumer in the European Union, the United Kingdom, or another jurisdiction whose mandatory consumer-protection laws give you rights that cannot be waived, nothing in these Terms is intended to override those rights.

25. Export and sanctions

You may not use, export, re-export, or transfer the Service, or any direct product of it, in violation of any United States or other applicable export-control law, sanctions program, or embargo. You represent and warrant that you are not located in, under the control of, or a national or resident of any country or region subject to a comprehensive United States embargo, and that you are not on any United States government list of restricted parties.

26. Force majeure

We will not be liable for any delay or failure to perform any obligation under these Terms if the delay or failure results from a cause beyond our reasonable control, including without limitation acts of God, natural disaster, war, terrorism, civil unrest, labor dispute, internet or telecommunications failure, action of any government or regulator, third-party service-provider outage, or pandemic.

27. Notices

We may send you notices about the Service by email to the address on your account, by in-App notification, by posting on the Service, or by any other reasonable means. Notices to us must be sent to v7canvas@gmail.com. You consent to receive notices electronically.

28. Assignment

You may not assign, transfer, or delegate any of your rights or obligations under these Terms without our prior written consent, and any attempted assignment without that consent is void. We may freely assign or transfer these Terms in connection with a merger, acquisition, reorganization, sale of substantially all of our assets, or by operation of law.

29. Severability, waiver, integration

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect. Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision. These Terms, together with the Privacy Policy and any other documents incorporated here by reference, constitute the entire agreement between you and us regarding the Service and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, whether written or oral.

30. Modifications

We may modify these Terms from time to time. The "Last updated" date at the top of this page tells you when the most recent change was made. If a change is material we will notify you in advance through the App or by email and, where required by law, we will obtain your consent. Your continued use of the Service after the effective date of a change constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Service.

31. Contact

For questions about these Terms, please email us at v7canvas@gmail.com. For general support, use v7canvas@gmail.com.